Welcome
Welcome to Conflict Without Combat, our final week with Dorcas Crawford. This week will be premised on the following quote:
‘Conflict is inevitable, combat is optional’ – Max Lucado
Conflict is an inevitable fact of life – in a diverse world we will meet many people whose views differ from ours. But combat is not inevitable – it is possible to disagree respectfully, to hold differing opinions, no matter how strong, and not resort to hatred or violence.
How do we do that?
Like so many things in life it comes down to communication. This week we will look at the skills that help us manage conflict in a healthy, respectful non-combative way.
Skills we will cover this week:
1.
Listening
We will look at the power of active listening.
2.
Asking questions
In order to get information, to understand, and to find out what is really going on.
3.
Reframing
To realise the power that our words and framing can have.
About the tutor:
Dorcas Crawford
Conflict Management Consultant, Mediator and TEDx Speaker
Dorcas is a recovering lawyer, having spent 34 years in Belfast law firm, Edwards & Co. Solicitors where she was Senior Partner until 2021. Dorcas qualified as a mediator in 2008 and in 2015 launched ‘The Better Way’, a specialist conflict management service. She sold her law firm in April 2021, retiring from the law to pursue her passion for helping people to find solutions for conflict through training, facilitation and mediation.
Dorcas is well known as a business leader in NI, particularly for her innovative Twitter networking initiative #Belfasthour which became known as one of the most effective online marketing communities for SME’s.
Dorcas is a committed supporter of Bowel Cancer UK and is 2021 President of Lean In Ireland.